PS4Decals stands behind the quality of its decals. If there is a mistake with the final product or we ship you an incorrect item, we will replace the defective item FREE OF CHARGE. In the event that an incorrect item is shipped, we will ship the correct item to you plus you keep the other item.
For all custom orders we send out a proof by email before shipping your order if therefore returns are not accepted on custom items unless we are responsible for the product defect (Please Triple Check Your Proofs For Correct Sizing and colors). In the event of a production error on a custom item, we will replace the defective item as quickly as possible (usually within 48 hours).
Before applying the decals make sure to read the direction or watch the video before installing.
If for any reason your decals does not stick right, rips or tears, etc. When trying to install. Please contact us by email and take pictures and explain what went wrong and will send you out another decal FREE OF CHARGE.
Ps4decals uses high quality 5-7 year vinyls on all orders, the products we sell are primarily used on playstation systems which is mainly used indoors but since the decals are exposed to harsh environmental conditions at times we use high quality vinyls. Most ps4decals light bar and touch-pad decals are removal vinyl and can be reused if taking off slowly unless its a high detail decal its a one time use since the decals are so small.
If you have any questions regarding your order, please contact us via email or by live chat. All messages are returned within 24 hours during normal business hours. If you do not hear from us, we did not receive your message.
At Ps4decals.com we offer a 30 day money back guarantee. What this means is that if for any reason your not happy with your decals, will refund you your money back or we can give you a credit to purchase another decal. Before we will issue you a refund you must provide proof by sending us pictures and tells us why your not happy with your decals. This helps us understand what the issue is so we can correct the issue and become a better company.
1. Refund does NOT include shipping costs if you paid for tracking or priority mail options.
2. Custom designs are exempted from this guarantee, unless ps4decals says otherwise.
Ps4decals.com has all rights to refuse a refund if these conditions are not met. By placing an order, the purchaser agrees to these terms